What payment methods are accepted?
We use Square for payment and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.
Can I change my delivery address?
Please contact us as soon as possible if you want to change the delivery address. If your items have already been dispatched, changing your delivery address may not be possible or there may be a charge for arranging redelivery.
What to do if my order is faulty/damaged?
We try our best to deliver your order in an impeccable state. If it occurs that you have a faulty or damaged item, then please make pictures of the damage on the item and send them to us. We will contact you to arrange a pick-up and replacement if needed. In this case, we will of course also cover the costs for the return.
Who pays the return shipping costs?
The costs of the return are for the customer. Do you return an item because it’s damaged or the wrong item is delivered? Then Freewoodhut will pay for the return costs.
What's the best way to contact customer service for inquiries?
Our dedicated team is available to answer your questions between the hours of 9 am to 7 pm EST Mondays to Fridays and 9 am to 5 pm EST Saturdays to Sundays.
How do I check the status of my order?
We'll send you an email each time your item makes a move. If you're feeling a bit impatient, just drop us a note at contact@freewoodhut.com and we'll be back to you with a status update within 2-3 days.
How to care for my wood products?
Wood is an organic material. The wood will continue to change throughout the product’s lifespan. It’s important to handle wood products correctly. To help ensure that your wood product maintains a beautiful appearance and long lifetime, you should follow the Wood Products Care Instructions below, regarding care and maintenance.
- General guidelines: Wood may expand and shrink with differences in temperature and humidity. Keep all wooden products at least one meter away from a direct source of heat (heaters, radiators, fireplaces, etc.). Direct exposure of wooden products to sunlight may lead to loss of the original color and to get deformations. Remove spilled liquids from wooden surfaces as soon as possible.
- Cleaning: Cleaning is carried out with a clean, dry, lint-free cloth from cotton or another material. We do not recommend microfiber cloths. Alternatively, the cleaning is carried out with a clean, damp cloth with water, then drying with a clean lint-free cloth.
- Caring and reoiling: During day-to-day use, the oil layer gets wiped off or absorbed by the wood. In order to maintain the original color, oil should be reapplied every two to three months. Simply use a cloth and rub oil by following the natural grain.